Step into the role of Customer Support Specialist at Federated Insurance, serving commercial micro-business clients with exceptional service in a hybrid work setting. Provide vital support for insurance inquiries and policy management.
In this role, you will leverage your customer service experience and strong communication skills to handle client interactions effectively. Collaborating with teams across Underwriting, Billing, Risk Services, and Claims, you'll ensure clients receive timely and accurate assistance while balancing your internal sales duties.
Key Responsibilities:
• Assist clients with policy changes and new business inquiries
• Collaborate with internal teams for seamless service delivery
• Use multiple tools for efficient client support management
• Handle client service requests and documentation accurately
• Maintain positive relationships with clients and internal partners
Requirements:
• Active Level 1 General Insurance license or ability ...