Job Title: Customer Support Reps
Location: Albany, NY
Type: Contract To Hire
Compensation: $18.00
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0

If interested reach out directly to [email protected]

Responsibilities

+ Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.

+ Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.

+ Learn and understand Medicaid claims processes to assist providers effectively.

+ Process transactions and maintain accurate database records of customer profiles.

+ Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.

+ Maintain knowledge of company products and customer service procedures.

Requirements

+ Minimum of 2+ years of customer service ex...