Job Description

As a Customer Support Representative, you will provide support and troubleshooting on Trading Platforms.

Detailed Duties and Responsibilities

• Support clients with technical and troubleshooting issues.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Contribute to team effort by achieving targeted results. 
• Assist clients worldwide through live support.
• Able to manage live chat/phone/email support.
• Demonstrate impeccable telephone etiquette and management.
• Provide support and troubleshooting on Trading Platforms.
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
• Develop and maintain excellent relationships with prospective and existing clients.
• Handle back office queries.
• Promote available products and services to clients, pr...