Position Overview
- Respond to customer enquiries in Cantonese and English , ensuring clear and professional communication.
- Process and validate client requests, ensuring compliance with company policies and agreed terms.
- Maintain and update client records to ensure data accuracy and completeness.
- Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
- Handle client queries related to account access, payments, and project submissions.
- Collaborate with internal teams to ensure timely and accurate responses to client needs.
- Provide support and guidance to internal and external stakeholders through email, chat, and calls.
- Identify opportunities for process improvements and contribute to enhancing workflows.
- Ensure compliance with company regulations and internal policies, fostering a transparent and accountable environment.
- Participate in add...