Position Overview
Responsibilities
:
As our new Customer Support Representative, you will specifically:
Be our customers' go-to person related to Customer Service and Helpdesk Provide customers with high-quality support through phone and digital solutions. Logging customer cases Provide feedback to customers related to the development of their support cases. Order parts as required for case resolution. Process customer orders both manually and through our AI automated software Complete RMA customer return process and credits Resolve invoice and pricing queries Answer customer service calls Liaise with our logistics team to ensure the timely delivery of customer goods Own customer support cases from start to finish. Ensure that support cases are resolved promptly. Act as back up for Helpdesk when required. Build and maintain strong customer relationships. Handling customers’ requests, quotes, and orders. Supporting tender ...