About the job Customer Support Representative (Mandarin Speaker)

Job responsibilities:

• Handle customer inquiries via phone, email, and chat in traditional Mandarin.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions, process customer accounts, and file documents accurately.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and provide exceptional service.
• Collaborate with team members and other departments to resolve complex issues and ensure customer satisfaction....