Job Context

As a Customer Support Representative, you’ll be the friendly voice and trusted problem-solver at the heart of our support team. You’ll engage with Simpro Group customers and internal stakeholders, delivering professional, timely support that makes a real difference to their day.

Location: Leeds (LS15), on-site.

What You’ll Do

• Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
• Uphold high customer service standards by ensuring that each interaction is customer‑centric, empathetic and aims to exceed customer expectations, striving to provide a positive and memorable customer experience.
• Ensure first‑contact response and resolution for non‑complex customer queries is within defined targets.
• Develop expertise relat...