Job Overview

ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US & UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.

Job Description

• Handle high-volume inbound calls, chats, and emails from US & UK customers
• Assist with order tracking, delivery updates, returns, refunds, and account-related queries
• Provide accurate information regarding products, pricing, shipping, and policies
• Deliver first-call resolution (FCR) through effective problem-solving
• Maintain a professional, empathetic, and custo...