<p>Working Hours:<br /> Shift will be in any of United States of America time zones<br /> Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)<br /> Overall Purpose of Job<br /> <br /> Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.<br /> Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats<br /> Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams<br /> Strive and achieve SLA target and business outcome indicators defined by the client<br /> <br /> Job Responsibilities / Authorities<br /> <br /> Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool<br /> Provide recruitment support t...