Position Overview
Job Description
Role: Customer Support Officer - BPO
Location: Pune/Mangalore
Who are we looking for?
Graduate freshers with excellent communication skillsAnalytical skillsTechnical Skills:
Operating the computer- IntermediateMS Office - IntermediateAvaya/Phone Operating skills – BeginnerFluent in Spoken and written English with effective Business CommunicationCommunication in neutral accent over phoneActive listening and probing skillsBasic knowledge of InsuranceTyping Speed 30 WPMProcess Skills:
Respond to customer queries via inbound/outbound calls and emails within defined SLA’sRecord interaction using client system with proper classificationRefer Knowledge base and perform task as per defined processFollow up and closure of interactions to ensure customer satisfactionPassionat...