Role Overview As a Customer Support Manager, you will be responsible for supporting the customer support team. This role will report to the VP of Customer Experience and manage team members of our remote US-based customer support team. You will manage a diverse team of customer support agents. Overseeing daily operations while using data and analytics to improve processes, quality, and team accountability. This is a hands‑on remote position from anywhere in the United States. This role requires being available to timely handle issues that arise on weekends, evenings, and holidays. Detailed Responsibilities Lead, coach, and manage a remote support team to ensure 24/7 service coverage and excellence. Set clear performance expectations, conduct regular 1:1s, performance reviews, and support professional development. Foster a collaborative, inclusive, and high-performance culture across remote environments. Continuously refine escalation protocols, SOP’s, and team workflows to opti...