Position: Customer Support Manager, AI-First Compensation: USD $110,000 per annum + up to 10% Performance Bonus Total Annual Package: Up to USD $125,800 Location: Remote Role Overview Puffy is the Top 5 Mattress Brand in the USA with over $1 Billion in sales. We're seeking an AI First Customer Support Manager to architect a scalable, AI-powered support infrastructure that transforms how luxury e-commerce delivers customer experiences. You’ll own the entire customer support technology stack—optimizing systems, workflows, and data while automating low-value interactions to build a nearly autonomous support system that frees the sales team to drive growth. What Is In It For You: This isn't just another customer support role. This is your chance to become a true industry architect. 1. Build the Future of AI-Powered Support You won’t just manage a helpdesk—you’ll engineer an autonomous support ecosystem. From training and tuning chatbots to designing AI-to-human handoff protocols,...