Patient Care Coordinator / Customer Service RepresentativePosition Overview
We are seeking a customer-focused and detail-oriented Patient Care Coordinator to support a busy healthcare office environment. This role is responsible for managing incoming calls, assisting patients with insurance and product-related inquiries, and coordinating administrative and front-desk activities. The ideal candidate is compassionate, organized, and able to thrive in a fast-paced, patient-facing setting.
Key Responsibilities

+ Answer incoming calls promptly and assist customers with:

+ Insurance coverage questions

+ Product eligibility

+ Cost estimates and billing inquiries


+ Verify insurance information and obtain necessary authorizations and referrals

+ Process patient orders in the system and maintain accurate order status updates

+ Schedule patient appointments and manage walk-in visits

+ Provide front-desk support, i...