Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product.
Provide accurate and efficient support work relating to the renowned products.
Ensure targets (customer satisfaction index, first call resolution, productivity) are met.
Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction.
Actively promote and educate customers and merchant on the use of self-help and our digital services.
Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required.
Ensure first call resolution and effective follow up with stakeholder for case closure in accordance with standard.
Collect and record customer and merchant feedback/information and share to Team Lead...