As a Customer Support for Healthcare Account, you will be the primary point of contact for our healthcare clients, delivering exceptional service and support. This is a full-time position based in Davao City, Davao del Sur.



What you'll be doing

Respond to inbound customer inquiries via phone, email, and chat, providing timely and accurate information

Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience

Maintain detailed records of all customer interactions and follow up as needed

Collaborate with cross-functional teams to identify and implement process improvements

Actively participate in team meetings and training sessions to continuously develop your skills



What we're looking for

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and critical thinking abilities to effectively address customer conc...