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Compensation: ₹160 per hour

Job Type: Remote | Long-term Contract (3–5 years stability)

Shift: Night Shift (aligned with US time zones)

Experience: Must have Cross sell/ Upsell in a BPO

Job Overview

We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.

Key Responsibilities

• Handle inbound and outbound customer calls for US clients
• Provide prompt, accurate, and professional customer support
• Resolve customer queries, complaints, and issues efficiently
• Maintain clear and detailed records of customer interactions
• Meet performance metrics such as call qua...