Position Overview
Customer Support Executive
Your Role
Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaintsSocial Media Monitoring: Monitor customer complaints on social media and provide assistance as neededFeedback Sharing: Share relevant customer feedback to contribute to the improvement of our offeringsMulti-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentimentProduct Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customersCollaborative Improvement: Collaborate with customer-success and product teams to cont...