Key Responsibilities:

1. Customer Interaction:   Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
   

2. Issue Resolution:   Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
   

3. Product Knowledge:   Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
   

4. Documentation:   Maintain detailed and accurate r...