Position Summary: The Incumbent will be responsible for handling escalated customer issues and ensuring timely resolution while delivering an exceptional support experience. The ideal candidate will have strong French communication skills (B2 level or above), excellent problem-solving abilities, and a proactive approach to customer service.

Key Responsibilities:

- Manage and resolve escalated customer issues in a timely and professional manner.
- Act as a primary point of contact for complex customer queries and deliver effective solutions.
- Communicate with customers via email, phone, and chat to address and resolve concerns.
- Collaborate with support team members to gather insights and ensure accurate issue resolution.
- Identify recurring trends in escalations and work with teams to implement proactive improvements.
- Maintain detailed records of customer interactions and escalations in the CRM system.
- Provide customer feedback to product and ...