About the Role

We are seeking an experienced and strategic Customer Support Executive (Chinese) with a strong background in online trading to join our support team. As a key member of our customer support team, you will provide exceptional service to both retail and institutional clients. This role requires in-depth knowledge of trading products, financial markets, and strong problem solving skills. You will be responsible for addressing customer inquiries, resolving complex issues, and ensuring a smooth and efficient customer experience.

Job Responsibilities

• Addressing all support inquiries (Email, Livechat, Phone and SocialMedia).
• Ensuring that customer issues are resolved promptly and accurately while maintaining a high level of professionalism.
• Aiding in the operational aspects of the business including assisting in client take on process.
• Dealing with technical queries regarding the trading platforms and activit...