We are looking for a sharp, detail-oriented
L2 Support Engineer
to join our technical operations team. In this role, you will bridge the gap between initial customer outreach and deep-level engineering. You won't just be following a script; you'll be digging into the why behind system behaviors, querying databases, and reading source code to resolve complex technical hurdles.
Key Responsibilities Proactive Monitoring & Incident Response:
Actively monitor system health and respond to automated alerts to ensure high availability and minimal downtime. Advanced Troubleshooting:
Go beyond basic fixes by utilizing
Linux
command-line tools to investigate server-side logs and system performance. Data Analysis & Reporting:
Write and execute complex
SQL queries
to extract business reports and investigate data discrepancies by understanding intricate table relationships. Code-Level Debugging:
Analyze and interpret application source code (primarily
Java
and<...