About the Role

As a Support Engineer at Heidi Health, you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI‑powered healthcare product. Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high‑stakes clinical environments. You will own technical issues end‑to‑end, partner closely with engineering and product teams, and contribute to supporting clinicians and improving patient care.

What You’ll Do

• Act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high‑impact cases.
• Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real‑world clinical contexts.
• Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.