Shape the utilities market of the future with us!

Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse.

What is the role about?

    Key Responsibilities: 

• Technical Knowledge: understanding of smart metering, AMI, Head-End Systems (HES), Meter Data Management Systems (MDMS), Work force management (WFM) in daily support activities and daily data sanity for Non comm & never comm meters.
• Customer Issue Resolution: Serve as the first point of contact for customer-reported issues. Respond promptly and follow the defined escalation matrix to route unresolved issues to L2 support when necessary.
• Support Workflow Adherence: