The Role:

As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own customer support cases end-to-end, ensuring a responsive, well-communicated and high-quality post-installation support experience.

Working closely with Engineering, Development, Monitoring and Commercial teams, you'll help ensure customers continue to get the most value from their deployed systems.

Key Responsibilities:


+ Acting as the main point of contact for customers post-installation and commissioning.

+ Providing Level 1 and Level 2 technical support, including installation guidance, configuration support, hardware and connectivity troubleshooting, and data flow checks.

+ Collaborating with Engineering and Development teams on more complex investigations, providing clear technical context and customer continuity.

+ ...