Job Information

Location: Barcelona, Barcelona, ESP, Spain

Client / Employer: Xerox

Job reference: 5ead3ccf592cc54eb82a0c0b724be92f

Posted:

Job Summary

Customer Support Engineer providing front‑line technical support for CyberArk’s worldwide enterprise customers and partners, resolving technical problems through web, phone, and email, and driving long‑term success of the customers and the company.

Responsibilities

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting.
• Document all technical inquiries.
• Develop and review content for knowledge sharing for internal purposes and customer‑facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensur...