Customer Support Job Responsibilities:

To ensure all queries are answered daily.
Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.
Proactively problem solve and provide solutions effectively
Administration of customer returns, refunds, exchanges or replacements
Monitoring live chat as necessary and responding to social media queries
Managing Retail and Trade accounts to provide excellent end to end processes
Strive for a first-time resolution to all enquiries via call, email and social media or other channels.
To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.
Monitor reviews and seek to resolve any remaining issues in a professional manner.
To be open to assisting other areas of the business if required
Updating systems and databases.
Communicating with other departments within the company for a pr...