Become a Customer Support Associate with Lillio and empower educators through exceptional service. Provide technical support while enhancing user experiences across multiple channels.
Lillio is actively seeking a Customer Support Associate to join their dynamic team. Ideal candidates will bring at least two years of direct customer service experience and a tech-savvy mindset. Your role includes delivering support, reporting issues, and working collaboratively with product teams to ensure improvements that truly meet user needs.
Key Responsibilities:
• Assist customers with technical issues via multiple channels
• Monitor and report trends in customer feedback
• Collaborate with Product to prioritize improvements
• Develop strategies to reduce customer pain points
• Place emphasis on providing a positive support experience
Requirements:
• Minimum post-secondary education or equivalent experience
• At least two years in customer service environments
• Str...