**Position:**
Customer Support Associate I

**Job Description:**

At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

**What You'll Be Doing**

+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
+ Assist Sales with overall Quote to Order activities.
+ Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
+ Backlog Management.
+ Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
+ Manage inbound customer order formats (pdf, ...