Arlington, Virginia
Secret
On-site only
Administrative Services/Customer Support

**Overview**

GovCIO is currently hiring for a Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This position will be located in Arlington, VA and is a fully onsite position.

**Responsibilities**

+ Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
+ Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
+ Troubleshoots and resolves issues with on-site communications equipment.
+ Provides user support for mobile devices...