Our client is an award-winning provider of business management software, websites and mobile apps to the automotive motor trade, and due to continued expansion, they have a fantastic opportunity for a customer/software support professional with a ‘can-do’ positive attitude with a friendly and helpful personality to join their open, fun, working environment.

As part of their support team, you will be answering incoming calls and emails from the staff of dealerships and garages who use their software products to help manage their businesses. You will assist users with a variety of questions about how to operate features of the software and technical queries, investigating reported issues and resolving queries, or escalating them to 2nd line/technical teams if necessary.

The role also involves testing new features and products from a user perspective, logging and updating customer communications via our own in-house software, and the use of other support software tools. A lo...