Position Summary

The Supplier (Customer) Support Associate will report to the Manager, Supplier Support. The Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements And Responsibilities

• Communicate with suppliers through a multi‑channel approach, including emails, chats and conference calls, to gather compliance information, assist with compliance requests, and confirm quality of the documents provided.
• Work directly with top‑tier suppliers to be a valuable resource to help them respond to their compliance requests.
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience.
• Engage with unresponsive suppliers through a multi‑channel approach, including emails, chats and conference calls, supplier education and webi...