Description
Job Summary

We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.

Key Responsibilities

+ Manage a high volume of incoming calls from customers, providing timely and professional assistance.

+ Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.

+ Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.

+ Maintain accurate documentation of customer inquiries and resolutions in our systems.

+ Collaborate with team members to ensure consistent service quality.

+ Adhere to com...