You in This Role  As a Customer Success Specialist at Unusual Machines, you will serve as a key connection point between our customers and our brands—supporting both consumer enthusiasts and enterprise partners across Rotor Riot, Fat Shark, and our broader ecosystem. You’ll operate at the intersection of customer support, technical troubleshooting, and relationship management, ensuring every interaction delivers a high-quality, solutions-oriented experience.

This role is ideal for someone who is both technically curious and customer-focused—someone who enjoys solving problems, building relationships, and working hands-on with FPV drone technology. You’re just as comfortable helping a hobbyist troubleshoot their setup as you are supporting an enterprise partner with urgency and professionalism.

You’ll play a critical role in shaping the customer experience, improving internal processes, and identifying opportunities to strengthen long-term customer rela...