About this opportunity

As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries. In this role, you will… Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics Be alert to trends in requests and issues reported by customers Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution Provide input to Customer S...