Job Purpose

We are looking for a proactive, highly organized Customer Success Specialist to serve as the primary link between our customers and our product. You will guide healthcare teams from first contact through full adoption, ensuring they get real value from our technology and that their feedback shapes what we build next.

This is a hands‑on role in a fast‑paced startup. You will wear many hats, work closely with clinicians, and see the direct impact of your work on patient care.

Duties and Responsibilities

• Own the customer journey: lead onboarding of new accounts, including product setup, training sessions, and ongoing education for clinical staff. This will include on‑site hospital visits.
• Report to the VP of Customer Success.
• Be the trusted point of contact: build strong relationships with your accounts, proactively monitor adoption, and ensure smooth day‑to‑day communication.
• Champion the voice of the custo...