Be the first point of contact for customers at Citron Hygiene as a Customer Success Representative. Your role is vital in ensuring customer satisfaction through effective communication and efficient order processing.

Reporting to the Head of Customer Success, you will manage customer calls and act as a liaison between clients, service technicians, and sales representatives. Key skills include strong computer proficiency, problem-solving abilities, and CRM expertise, particularly with Salesforce. You will enhance service quality and resolution in this crucial role.

Key Responsibilities:
• Process and verify customer orders accurately
• Address customer service requests promptly
• Handle credit card processing for online orders
• Ensure exceptional service to all customers
• Resolve order-related inquiries efficiently

Requirements:
• 2–5 years in a call center environment
• Proficient in Microsoft Office and...