Customer Services Representative (UK Market)

Industry: SaaS / Beauty & Wellness Tech
Channel: Live Chat Support (B2C & B2B UK Market Focus)
Location: In office, Cape Town CBD
Language Requirement: Native or fluent English (professional-level)
Salary: R18,000 - R25,000 per month (CTC)

About the Company

• Join a fast-growing Beauty & Wellness Tech brand redefining how salons, spas, and beauty professionals engage with clients through innovative SaaS solutions
• Play a central role in supporting UK-based clients and users, helping them thrive through intuitive digital tools

What You'll Be Doing

• Live Chat Bot Management
  • Operate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer journeys
  • Continuously improve chatbot flows, content, and decision trees based on user feedback
  • Anal...