CUSTOMER SUCCESS & OPERATIONS ASSOCIATE

ABOUT THE COMPANY

Fast-growing, fully bootstrapped startup helping small and medium-sized businesses in the trades scale with modern systems and lead generation. In just 2 months, the team has grown to nearly $1M in revenue, and demand continues to accelerate. We serve trades businesses and local service companies (HVAC, plumbing, etc.) across the United States.

ABOUT THE ROLE

Hiring a Customer Success & Operations Associate as the third hire on the team. This is a hybrid role combining customer success, operations, and light sales. You will manage roughly 70 customer accounts end to end: respond to inquiries, manage the customer support inbox, call warm leads to reactivate them, follow up on open opportunities, and keep CRM hygiene clean.

You will work directly with the two founders and have real ownership over customer relationships and day-to-day operations.

WHAT YOU'LL OWN