Your mission

• Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
• Continuously improve CS processes, playbooks, and tooling
• Act as primary point of contact for key accounts and build long-term customer relationships
• Monitor customer health scores and proactively identify risks and opportunities
• Collaborate with CS Engineers and Support to resolve complex product or technical topics
• Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
• Support self-service formats such as our knowledge base and customer learning portal
• Take ownership of operational excellence in the CS function and drive efficiency at scale

Your profile

• Based in Germany
• Proven experience driving onboarding, retention, and renewals across multiple accounts
• Familiarity with Rocketlane, Zendesk ...