The opportunity: every day, KSATlite's ground network handles thousands of satellite contacts for operators around the world, from ambitious NewSpace start-ups to established space agencies. Behind every one of those customers is a relationship that needs to be built, maintained, and grown. That's where you come in.

What you will do

• Onboard new customers and manage the full customer journey
• Own renewals and drive retention across your portfolio
• Monitor operational performance and act on anomalies
• Maintain accurate records of customer interactions and feedback
• Serve as the voice of the customer internally
• Share customer insights with product and engineering teams
• Manage a diverse portfolio of customers across time zones
• Stay current on KSATlite services and upcoming capabilities

What you bring

• Experience in customer success, account management, or project m...