Overview

Landbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We’re growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data‑driven business review.

This is not a relationship management role. Our CSMs own outcomes – they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You’ll manage a portfolio of Business plan customers (our largest accounts, paying 400€–20k+/month), and you’ll be expected to proactively drive adoption, expansion, and retention through structured, insight‑led engagement.

You’ll report to the Head of Customer Success and work closely with Sales, Support, and Product.

What you’ll do

Drive customer outcomes

• Own a portfolio of managed accounts (Business plan) and be accountabl...