Own the customer experience adoption and value of Appspace
Customer satisfaction and retention
Conduct frequent check‑in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges
Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed
Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies
Promote customer awareness of new releases and features, provide insight through other use cases and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform
Serve as the customer advocate facilitating open discussions at all times