Our client is a global leader in AI-driven prescriptive maintenance and plant reliability solutions for continuous process industries.

Their flagship platform empowers manufacturers to prevent failures, maximize uptime, and make data-driven maintenance decisions. Leveraging Industrial IoT, advanced analytics, and deep domain expertise, the company delivers actionable reliability improvements across industrial plants worldwide.

We are seeking an experienced Customer Success Manager (CSM) with CAT II / CAT III certification to join their growing team in Malaysia and support their expanding customer base across Southeast Asia.

This is a strategic, customer‑facing role responsible for service delivery, customer success, and technical support for industrial clients across multiple sectors. The role requires strong technical expertise in condition monitoring and predictive maintenance, combined with excellent customer management skills.

Key Responsibili...