Individuals in the Customer Success Manager, Scaled role have a passion for technology and the ambition to dive head-first into new challenges. This is a Scaled team rooted in innovation, so we are looking for someone who can thrive with a high level of ambiguity and operate with autonomy, all while maintaining a customer-centric approach and helping to evolve the team to ensure we’re able to deliver the right help to customers at the right time.

In this position, you will serve as the main contact for MongoDB end users within a portfolio of thousands of expanding MongoDB customers. You will collaborate with various internal teams, including Sales, Professional Services, and Technical Services, to address customer needs and foster positive outcomes in a team-oriented environment.

We are looking to speak to candidates who are based in Sao Paulo, BR for our hybrid working model.

We’re looking for someone with