Overview

The Customer Success Manager (CSM) works directly with customers, guiding them through their business journey with SAP solutions. The CSM increases customer satisfaction, retention, renewals, references, and upsells, overseeing key milestones from deal signature through implementation and value realization.

What You’ll Do

• Successfully complete a 10‑month learn‑apply program, including classroom and field phases that enhance support in the CSM role.
• Immerse yourself in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, customer retention, and driving value realization.
• Receive local‑market onboarding with on‑the‑job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers.
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