About The Role
As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform. Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support. You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.
Who we are looking for
Required:
3+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impact
Familiar with GSuite, Hubspot, Notion, JIRA, or similar software
Highly skilled in English communication, both spoken and written
Experience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communication
Organized and detail‑oriented, capable of managing multiple projects simultaneously while maintaining high st...