Customer Success Manager

Provide critical technical and commercial support to customers of Cordant Software Solutions, ensuring high adoption, value realization, retention, and growth.

Responsibilities

• Build and maintain strong long‑term relationships with key stakeholders.
• Gather customer feedback and serve as the voice of the customer to influence product development.
• Guide customers through implementation and onboarding to achieve value realized Day1.
• Drive product usage and adoption through education on features and best practices.
• Act as primary point of contact for customer inquiries and ensure escalation of issues as needed.
• Identify upsell and cross‑sell opportunities in collaboration with solution architects and sales team.
• Collaborate with customers on external success stories such as case studies, webinars, and conferences.
• Monitor performance metrics, track usage data, and pro...