Drive client engagement as a Customer Success Manager at Rival in this hybrid work environment. Your focus will be on maintaining strong client accounts and facilitating successful project delivery.
In this pivotal Customer Success Manager role at Rival, you will take ownership of client accounts, ensuring high-quality project delivery and fostering strong relationships. Utilizing your critical thinking and communication skills, you will connect client needs with actionable insights while identifying opportunities for account growth.
Key Responsibilities:
• Manage a portfolio of client accounts effectively
• Foster growth and expansion opportunities within accounts
• Convert client feedback into clear project guidance
• Ensure quality in program execution
• Coordinate with sales for smooth onboarding
Requirements:
• Minimum 3 years in customer success or account manager roles
• Strong written and verbal communication abilities
• Technical aptitude for n...