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⏰ Full-time

Customer success manager (growth & retention) - hybrid in guadalajara

Link-Worldwide
Location 📍 guadalajara, Mexico
Posted 📅 June 17, 2026
Work Type ⏰ Full-time

Position Overview

At Mez Tal, customer relationships go beyond support.

We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive customer success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.

This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement and success.

We move fast, adapt constantly, and build while doing. The idóneo person enjoys ownership, ambiguity, and human connection.

What You Will Do
  • Build meaningful customer relationships
  • Become a trusted partner throughout the customer journey
  • Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‑ups
  • Build long‑term relationships focused on trust, engagement, and success
  • Advocate for customer needs interna...

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Job Details

Employment Type
Full-time
📊
Category
Other-General
🏠
Work Arrangement
On-site
📍
Location
guadalajara, Mexico