Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

Job Description

The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. You will manage a portfolio of strategic accounts, directly influencing retention and contributing to Akeneo’s customer‑first objective. You will guide customers on their post‑implementation journey, ensuring a positive experience, maintaining engagement over time and demonstrating value and clear ROI.

Responsibilities

• Build strong relationships with key contacts at customer accounts, including C‑level executives across business and IT.
• Drive adoption of our software and iden...